PRIVACY
This is the privacy policy of Plot to Plate UK. This policy sets out our procedures regarding the collection and use of your personal information when we send you information in the post, when we contact you electronically and when you access our website www.plottoplateuk.com.
Our privacy policy will explain in detail to you what happens to the personal information we collect about you when you visit our website, receive postal information, and order or enquire about our goods and services:
• What information we collect
• The legal basis for processing we use in relation to processing your personal data
• How we use your personal information and how long we keep it for
• Who we share your information with and on what basis
• How you can control our use of your personal information
• Your rights
• Who to contact if you want more information
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This Privacy Policy comes into effect from 28th February 2024. This policy applies to all the personal information we collect and process about you when we engage with you, either as a customer or an enquirer. If you would like to know more about this policy, please contact us. You can view the detailed privacy policy below.
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When we collect your personal information
We collect personal information about you as soon as you access our website www.plottoplateuk.com using a smartphone or computer and also when you call our customer service team. The specific information we collect depends on whether you are a customer or a website visitor. If you buy a product from our website you become a customer of ours. The specific information we collect is detailed below in the What personal information we collect section of this document.
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When does this privacy policy apply?
Our Privacy Policy relates to personal information gathered from your use of our website www.plottoplateuk.com The policy extends to cover your personal information when it is moved from our website and stored for subsequent processing within our IT infrastructure in the UK and when we process information about you directly into our IT systems. Our Privacy Policy does not extend to external links on our website to other organizations outside of our control.
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What personal information we collect
The personal information we collect from you when you access our website comes in two parts: the information you give us when you complete our website forms, and the information we automatically gather from the device you use to access our website.
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Information you give to us this includes the following data items (although you can visit and use our website without giving us this information, if you do not place a transaction or an enquiry during your web visit to us):
• Your first name or initial, and surname
• Your email address
• Your telephone number
• Your postal address
• Payment details: if you order products from our website, your payment details will be processed by our payment processors. We do not store any of your payment details; we are given a transaction ID by our payment processor.
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Information from your device: when you access a website using a smartphone, TV (browser enabled), tablet, laptop or desktop computer, your device will exchange information with www.plottoplateuk.com to maximize the speed of the site and provide the optimum navigation for your device. Without this information, we cannot ensure the optimum browsing experience and ease-of-use when buying products. To do this, our website may acquire the following information:
• IP (Internet Protocol) address: your IP address indicates your location, unless you are using a VPN service
• Device: what type of device you are using (TV, smartphone, laptop, desktop)
• OS (Operation system): what operating system your device has (IOS, Android, Windows, Linux, MAC OS X)
• Browser & browser version: which web browser you are using (Internet Explorer/Edge, Opera, Chrome, Safari, Firefox)
• Domain: depending on your device and browser settings, we sometimes identify the web address of the domain you came from before landing on our website
• Clickstream data: this is a list of all the web pages that you visited, and the order you viewed them in, on each visit to www.plottoplateuk.com. We also record how much time you spend on each web page, and record any actions you make on each page. We also record what items you place in the web shopping basket, even if you do not purchase them
• Cookies: these are small text files that our website places on your device, so that our website can remember something about you at a later time and optimize the website for your visit. There are also some third-party cookies we place on your device. For more information on the specific cookies that we use and their function.
Preferences on our website: you can change how we stay in touch with you, and what we inform you about by emailing plottoplateuk@gmail.com
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Why we collect your personal information
There are several main purposes for gathering your personal information: for marketing activities, deliveries, profiling, and for transaction processing.
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Transaction processing: when you purchase a product from our website or catalogue, you become a customer of ours so we retain personal information on you whilst you remain an active customer of ours and also for a short time when you no longer order from us. When you make an enquiry about a product of ours, we also retain the personal information you give us in your enquiry for a limited period of time. Our Data Retention policy below explains how long we keep your personal information. In all cases for transaction processing, our legal basis for processing your personal data is contract.
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Deliveries: We will need to print your name and address on delivery notes and dispatch labels, in order to deliver any goods you order from us. Please note that in order to resolve delivery queries once goods are on their way to you, that we may print your phone number on the dispatch label to aid the courier in the event of a query about your delivery. You may receive an email from our courier with updates on your delivery including information to enable you to track your order. Our couriers destroy any personal data provided by us once your goods have been delivered.
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Your rights
This privacy statement reflects the rights that you have under the General Data Protection Regulation, which specifically charges us with providing you access to your personal information, and to ensure that your data is used appropriately & securely with specific reference to the rights of you, the data subject. Those rights regarding your personal data are as follows:
The right to access a copy of your personal information that we hold
The right to object to our processing of your personal data, if doing so causes you distress
The right to prevent us processing your data for direct marketing purposes
The right to object to decisions being taken using automated means that includes your personal data
The right to have inaccurate personal data rectified, or destroyed
The right to have your data erased from our IT infrastructure
The right to data portability
The right to be informed about the collection and use of your data
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Our Contact details:
Address: Park View, 33 Main Road, Seaton, Cumbria, CA14 1HS
Customer Services: 07549411499
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Cookie Policy
What are cookies
Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
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To order products on our website you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.
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Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.
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To make full use of the online shopping and personalized features on our website your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalized features of this website by using them.
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Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from our site or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
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